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VIACAR

Premium Rentals

Contact Us

We are always here to assist by email or by phone. Please contact us to enquire about our service or to make a reservation. If you have a question about our service your question may have been covered in our Frequently Asked Questions below. Current customers click HERE to manage your reservation.

Corporate

VIACAR PTY LTD
ACN: 636 155 201
PO Box 314
Buderim QLD 4556
Australia
For use of our Corporate Branding including logos and corporate colours, visit our Branding page or contact us by email.
For vehicle accident claims and related correspondence, please attention mail to the Officer of Claims.
For general correspondence, please mail to the Director of Operations.

Contacts

Phone
(07) 5457 0700
Email
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Live Chat
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@viacarsc
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VIACAR Sunshine Coast

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Showroom

Find Us

Our Marcoola Showroom is conveniently located within the Sunshine Coast Airport precinct. If you are flying into or out of Sunshine Coast Airport you will be greeted at the arrivals lounge and taken directly to your car. Phone reservations can be made between 8am and 6pm daily, and customers picking up or returning their car to our showroom can do so between 6am and 8pm daily.

9/13 Runway Drive Marcoola QLD 4564

FAQ's

Reservations

Yes. Our 24/7 online reservation system provides you with a list of vehicles available for hire during your nominated dates. Once you have completed the reservation process and made a secure payment your car will be reserved for you.
Yes. Our team are available to assist you by phone between 8am and 6pm every day to assist in the completion of your reservation. You can either make payment by credit or debit card over the phone, or use our online secure payments service once your reservation is complete.
Yes. We require the main hirer and any additional nominated driver to provide their current drivers licence, and for international licence holders, their passport. You will be asked to present your identification when you collect your car, and we will also ask to sight the credit card you used to make payment for the reservation. This allows us to provide full vehicle theft protection to you and is an insurance requirement. Please ensure you bring your identification and credit card with you when collecting your car.
No. Unfortunately due to our insurace requirements, Learner and Probationary licence holders are not permitted to hire or be nominated as a driver of our vehicles. We require all nominated drivers to be 21 years of age or over, and hold a full and unrestricted drivers licence for a period not less than two years.

Vehicle Pickup & Return

Yes. Our service operates between 6am and 8pm every day, and extends from first until last flight for customers starting or finishing at Sunshine Coast Airport. Our staff will be at our showroom for the start of your rental and will introduce you to your car whenever you choose to collect it. You are required to select your desired Pick Up time when completing your reservation so that we can provide the most efficient service for you.
Yes. As with the collection of your car, you can choose to return your car anytime during our service hours between 6am and 8pm. For customers immediately departing from Sunshine Coast Airport, our service hours extend until the last scheduled flight. You are required to select your desired Drop Off time when completing your reservation so that we can prepare for your return.
Yes. Customers arriving on the coast by air can choose to start and/or finish their rental at Sunshine Coast Airport. On arrival, you will be greeted at the airport arrivals lounge and taken directly to your car. Return your car at the airport and we will greet you to check your car back in. Our airport service operates daily from first to last scheduled flight and is a free service.
No. We do not charge additionally for customers who wish to make use of our airport service. We ask that you provide your flight details when making a reservation so that we can ensure your vehicle is ready for your arrival.
Yes. We work with several leading hotels and resorts across the coast and provide a free vehicle delivery and collection service to these locations. This service is available to the hotels and resorts listed HERE. If we do not currently provide this service to your hotel or resort, we also provide a luxury coastwide transfer service to transfer you and your party to our showroom. This service operates daily between 6am and 8pm and is offered at very competitive rates. This two-way service can be booked during reservation.
Yes. We offer a full luggage transfer service between the Sunshine Coast Airport and your accommodation door. This service is provided at the same competitive rates as our coastwide delivery service and can be booked during reservation.

Driving Area & Distance

Our service area extends North to Hervey Bay, West to the town of Kingaroy, and South to Coolangatta on the Queensland/New South Wales border. Our cars are intended to be mid-range vehicles as we need to ensure that we can reach our customers in the event you experience any issue with your car. We provide 24/7 roadside assistance and exceptional premium support to all of our customers.
No. We offer unlimited daily driving kilometers for all of our rental vehicles. This is provided free of charge with every rental.
No. We operate exclusively on Queensland's Sunshine Coast and as such we require the return of our vehicles to our centrally located showroom adjacent the Sunshine Coast Airport.

Payments & Charges

No. We never charge you an administration fee for reservations made online or by phone. The only additional charge on reservation is a small transaction processing fee, charged by our secure payments service provider.
Sometimes. In general, your reservation is pending until full payment is made by credit or debit card. In certain circumstances, such as a rental that has a start date further in advance than two months, we may accept your reservation and ask for payment closer to the rental start date.
We charge a flat transaction rate of 2.5% for all credit and debit card transactions. We do not charge extra for American Express or Diners club card transactions. This transaction fee is not refunded where a cancellation is processed and a refund of rental charges is provided.
No. Instead of charging a refundable security deposit, we process a pre-authorisation to reserve funds on your credit or debit card, in an amount equal to the Insurance Excess chosen. This pre-authorisation is not a charge and these funds are only reserved for the duration of your rental. Where no additional charges are incurred, these funds are automatically released at the end of your rental period.
We understand that you may run late due to unforseen circumstances. We are flexible within reason for late vehicle returns, and provide a one hour grace period. If you fail to return the vehicle within that grace period, an additional minimum hourly rate of $20.00 plus a GST component per hour will be charged.

Cancellations & Adjustments

Yes. If your circumstances change you can cancel your reservation at any time. If you cancel more than 48 hours prior to commencing your rental, we will provide you with a full refund, less the small original transaction processing fee. If you cancel your reservation within 48 hours of commencement, or during your rental if you cancel any remaining days, you will be charged a Rental Loss Recover Fee. Please review our Cancellation Policy for further information.
Cancellations can be made directly though our website at our Manage Reservation page. Alternately, you can contact our team at any time by phone during our showroom hours, and we will assist you with your cancellation.
Sometimes. If you cancel outside of 48 hours from the commencement of your rental period, we will provide you with a full refund, less the small original transaction processing fee. If you cancel your reservation within 48 hours of commencement, or during your rental if you cancel any remaining days, you will be charged a Rental Loss Recover Fee as per our Cancellation Policy.
Yes. If you would like to keep your car for longer than your original reservation dates, contact our team and we will adjust your rental dates. We cannot guarantee that your car will be available beyond your original dates, however we will do our best to accommodate your request, and we can usually provide an alternate vehicle should your current car be unavailable for the additional dates.

Accidents & Damage

Yes. All of our vehicles are comprehensively insured. Depending on the Insurance Excess you choose during reservation, you may be liable to pay an agreed Insurance Excess amount if you are involved in a traffic accident or if the vehicle is otherwise damaged during your rental.
Yes. We offer two levels of Insurance Excess Reduction. You can choose to reduce the excess amount to either $1,250 or $500 for a competitive daily fee. When you select the highest Insurance Excess Reduction level, you are also provided with our Windscreen and Tyre Damage Waiver, which covers you against any accidental damage that may occur to the Windscreen or Tyres of the vehicle during your rental. This extra cover waives you of any liability for this standalone damage and you will not be required to pay any Insurance Excess if no other vehicle damage is sustained. Our standard Insurance Excess for all vehicles where no Excess Reduction is selected is $2,500.
Insurance Excess is payable in the event of an accident or if the vehicle is otherwise damaged during your rental period. The amount of excess payable depends on your chosen Excess Reduction, which can be selected when placing your reservation. If the vehicle damage was caused by a traffic accident and you are deemed not at fault, the excess amount you have paid will be fully refunded to you.
We always ensure our vehicles are maintained in excellent condition, however sometimes small dents and scratches will occur. You will receive a current Condition Report when you collect your car, and we invite you to make any additions to this report before commencing your rental if you feel we have missed documenting something. Additions to this report can be made by customers directly through our website.