Please review our Service Area, Driver Requirements and Vehicle Care information prior to making a vehicle reservation. A copy these documents along with the Rental Agreement will be sent to you by email once your reservation is confirmed. Please take a moment to review our Rental Agreement Standard Terms and Conditions HERE.
Every car is provided with UNLIMITED daily driving kilometres. We want you to enjoy our cars to the full and experience the joy of driving one of our premium vehicles across the coast. Take a dip at the coast's many beautiful beaches from Main Beach Noosa Heads in the North to Shelly Beach and Kings Beach in the South. Take a tour of the picturesque Blackall Ranges, and drive the tourist road through Mapleton, Flaxton, Montville and Maleny. Head north past the Noosa North Shore and Rainbow Beach, and check out Fraser Island and Hervey Bay. Head South past the magnificent Glasshouse Mountains and on to the vibrant and cosmopolitan city of Brisbane. Further South still and visit one of the many theme parks en route to the famous Gold Coast nitelife.
Driving Range
Our fleet of premium specialty vehicles are intended for mid-range travel, and our Driving Range is the area within a radius of 200 kilometres from the location of our Marcoola Showroom adjacent Sunshine Coast Airport. As we provide 24/7 customer emergency assistance, we need to be able to reach you if something goes wrong. Roadside assistance for vehicle breakdowns is available to all customers through our roadside assistance service provider. This radius allows you to drive North to Hervey Bay, West to the town of Kingaroy, and South to Coolangatta on the Queensland/New South Wales border.
| Due to insurance requirements our vehicles can only be driven on sealed roads. Unsealed roads may include sand, soil, gravel, and grass surfaces. Exceptions to this include short private driveways and parking areas. Drivers are asked to exercise their own judgement on the suitability of roads based on these guidelines. |
| Some of our vehicles are equipped with a GPS tracking device for insurance and roadside assistance purposes, and these devices can track and record the geographical location, distance and speed of the vehicle during the rental period. These devices also allow us to immediately locate vehicles and notify emergency services in the event of an accident or other incident where customers may not be familiar with their location. |
DRIVING RANGE MAP |
Toll Roads and Passes
If you are planning on driving to Brisbane or the Gold Coast, you may wish to obtain a Linkt Road Pass if you wish to travel on any of the Linkt Toll Roads in this area. As we operate primarily on the Sunshine Coast our vehicles are not equipped with Linkt e-tags, and you will be required to purchase a Road Pass to use any of the Linkt Toll Roads with our vehicles. You can do this quickly and easily on the Linkt Website or pre-purchase a casual use pass with our assistance when you collect your car.
| A Road Pass is required for travel on tolways including AirportlinkM7, Clem7, Gateway Morotway, Go Between Bridge, Legacy Way, Logan Motorway and the Toowoomba Bypass. If a Road Pass is not obtained prior to travel on these roads, additional fees may apply. Any toll invoices received by us will be forwarded to the relevant hirer for immediate payment. |
TOLL ROADS MAP |
Showroom and Luggage Transfers
We are centrally located within the Sunshine Coast Airport precinct and provide a full airport service. Customers already on the coast can choose to collect and return their car at our Marcoola Showroom, and we provide a coastwide Showroom Transfer to transfer you and your party between your accommodation and our showroom. We also offer a Luggage Transfer service for customers that are starting and/or finishing their rental at Sunshine Coast Airport. This service is offered as some of our vehicle may not provide sufficient capacity for your luggage requirements, and is provided within our service area. Please refer to the map and suburb/town lists below for pricing zones and service area. Note that for our Showroom Transfers prices are per vehicle not per passenger.
ZONE 1 |
ZONE 2 |
SERVICE AREA MAP |
NOTE: Zone boundaries are approximate only. Please refer to suburb/town list.
Customers can nominate an additional driver for their rental vehicle during the booking process. Each nominated driver is required to meet the following criteria in order to be eligible for driving one of our vehicles. Each nominated driver will also be required to provide their Drivers Licence for identification.
| Please review the following requirements carefully. Our Rental Agreement references these requirements and by signing the Rental Agreement you acknowledge your understanding of your responsibilities as a driver for the safety of yourself and your passengers. |
Minimum AgeDue to insurance requirements, we can only accept nominated drivers who are 21 years of age or older. We also have restrictions on the vehicles available for hire to drivers under the age of 25. Vehicles that are available for hire by under 25's are indicated on the main vehicle details page. This applies to both nominated drivers, where the youngest nominated driver must meet the minimum age requirement. |
P/L DriversDrivers who hold a Learner or Probationary Driver's Licence are not permitted to be nominated as drivers. |
Nominated DriversCustomers can nominate an additional driver during the booking process. Both nominated drivers are bound by our standard service terms and can drive the vehicle during the rental period. Persons that are not nominated as a driver on the Rental Agreement are not permitted to drive the vehicle. This is due to insurance reasons and persons who are NOT nominated as a driver on the Rental Agreement will NOT be covered by insurance in the event of an accident. |
Drivers LicenseNominated drivers must hold a current, full and valid Driver's License, and must have held this licence for a period not less than two years. Nominated drivers must also meet any specific driving requirements as indicated on their license, such as wearing glasses while driving a vehicle. Where a rental vehicle has a manual transmission, nominated drivers must hold an unrestricted license, as opposed to an automatic-only license. We accept both licenses issued in Australia and other countries. Drivers who hold a foreign Driver's License are encouraged to familiarise themselves with the Australian Road Rules by visiting the National Transport Commission website at Australian Road Rules. |
InfringementsNominated drivers are responsible for any driving infringements that are issued by authorities during the rental period, and at the conclusion of the rental period. This includes speeding fines, parking fines, driving while intoxicated or drug affected, littering from the vehicle, and other driving offences. Infringement notices received by VIACAR that indicate a date that falls within your rental period will be forwarded to you for immediate payment. |
Unlicensed DriversNominated drivers found to be unlicensed, either due to disqualification or suspension, will have their Rental Agreement terminated. VIACAR reserves the right to terminate a customers Rental Agreement due to an unlicensed nominated driver or for any other driving related offenses. A refund, neither full or partial, will be provided by VIACAR to customers due to the termination of a Rental Agreement under these circumstances. |
Our fleet of premium vehicles includes convertible models, and these cars typically require some additional care that may not be obvious to all drivers. We have put together a list of care tips to ensure your experience with your premium hire car is enjoyable and safe. It is important that you familiarise yourself with this information to care for yourself, your passengers and your car. Some of the items listed below are specific to cabriolet models.
| Please review the following guidelines carefully. Our Rental Agreement references these guidelines and by signing the Rental Agreement you acknowledge your understanding and compliance in ensuring the care of your vehicle and the safety of yourself and your passengers. |
Close the RoofA light sprinkle of rain may feel good on a hot day, but it's best to close the top of your convertible at the first sign of rain or other bad weather. Even a light rain can cause damage to the interior of the car, not to mention that light rain can suddenly turn into a downpour in an instant. For optimal interior safety, always close the top of your convertible at the very first hint of bad weather. To ensure this, we ask that you close the roof whenever you park and leave the vehicle unattended. This also ensures that your personal belongings left in the car are kept safe. |
Stay Clear of MechanismSome convertibles have exposed mechanisms to operate the retraction of the roof. Always ensure your hands are clear of this mechanism while retracting or closing the roof. If you have passengers on board you should always advise them before you operate the roof so they can also keep clear of these moving parts. Our Instruction Guides for each of our vehicles will have a section on the safe operation of the cabrio roof. Please review these instructions carefully and always operate the roof according to these instructions. |
Contain Loose ItemsWith cabrios comes a tremendous amount of wind, especially when travelling on the highway at high speed. It may not blow you away, but it can definitely blow away other important items stored in the car. Loose items like paper, wrappers and empty bottles can easily be swept away when the top is down. Not only will this lead to litter, but these items also become projectile objects that can cause damage and harm to yourself and others. When driving with the top down, be sure to keep all loose items properly contained to avoid any safety issues. |
Stay in One PlaceRiding with the top down is a freeing experience and a chance to feel one with the wind. It also causes temptations like moving from the front seat to the backseat, and vice versa. This is extremely dangerous with a high risk of injury. Be sure all passengers in your convertible are properly buckled in and that they stay planted in their seats at all times. This guideline applies to all of our vehicles including hard top models. |
Wear Protective EyewearSunglasses are great for protecting your eyes when the sun is out, but you should consider wearing them at all times when driving with the top down. A convertible leaves you susceptible to all the elements and any dirt or debris in the air. Without eye protection, your sight can suffer damage from leaves, bugs or even rocks kicked up by the car ahead. Avoid the risk of eye injury by always wearing protective eyewear when the top is down. |
Be Sun SmartThe Queensland sun has a high UV rating for much of the year, and as such we encourage occupants of our convertible cars to be sun smart and wear a hat and apply sunscreen whenever driving with the top down. VIACAR supports the excellent work of the Cancer Council Queensland and the National SunSmart Program. For more information on how you can ensure you and your passengers are well protected from the Queensland sun, please visit the Cancer Council website. |
Buckle UpSeat belts are vital to safety when in any moving vehicle and especially important when inside a convertible. Unlike driving a vehicle with a fixed roof, there is a real danger of falling out of a convertible while it's moving. This is especially true for children. If you have children riding in your vehicle, be sure to obtain a child seat as part of your rental from VIACAR. Not only are seat belts important for children in the event of an accident, but also be sure to take wind, other weather elements and flying debris seriously as they can be very dangerous depending upon your child's size. This guideline applies to all of our vehicles including hard top models. |
No PetsWe ask that you refrain from bringing pets into the vehicle. While many pets love car travel, it is a danger to them and to other vehicle occupants when they travel in a cabrio without being contained within a portable pet cage. Small animals are especially susceptible to the sounds of traffic and any sudden loud noises, and there is always a risk that they may jump out in moving traffic due to fear or fright. As we do not provide pet cages the safety of pets and other vehicle occupants cannot be guaranteed. This guideline applies to all of our vehicles including hard top models. |
No SmokingVIACAR is committed to providing consistently clean and comfortable vehicles for our customers. To ensure we deliver on this commitment we have a no smoking policy for all of our rental vehicles. At the conclusion of your rental period, a VIACAR staff member will clean and assess your vehicle. A $400 cleaning fee will be charged to customers where evidence of smoking is found, such as ashes, cigarette butts, upholstery burns, or the smell of smoke within the vehicle. |
At VIACAR we understand that accidents happen. When you hire a car from us you can choose to reduce the insurance excess amount, for peace of mind in the unlikely event that you are involved in a traffic accident.
Definition of Damage
VIACAR operates a fair wear and tear policy in line with industry standards. For your benefit we have listed what constitutes damage. Where this damage has been caused by yourself or your party, a repair fee may be incurred and charged at the end of your rental.
| Please note that vehicle insurance for your hire car will not cover any damage caused due to gross negligence or intentional damage. Customers are asked to review our Driver Requirements and Vehicle Care information prior to commencing with their rental, and are also encouraged to review specific Operational Instructions for their vehicle. These documents are sent to you on confirmation of your reservation. |
Vehicle Bodywork |
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| Scratch/Scrape over 20mm long and over 1mm wide with paint surface penetration. | |
| Dent over 20mm diameter or paint surface penetration or multiple dents. | |
| Bumper scratch/scrape over 20mm in diameter with paint surface penetration. | |
| Lower front bumper scuffing or scrapes above the first 50mm of the lower front bumper or above the lower front bumper first crease line. | |
Tyres and Wheels |
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| Punctures (repairable or unrepairable). | |
| Tread and sidewall damage including cuts, bulges, gouges and abrasions. | |
| Damage through misuse (e.g. flat spots due to burnouts) | |
| Wheel trims cracked, broken, missing, mismatched or not original. | |
| Damage to alloy wheels, scuffs over 20mm long, cracked, buckled, gouged, mismatched or not original. | |
| For all tyre damage: Where a repair is possible, only the cost of tyre repair will be charged. Where a repair is not possible, a replacement tyre (including fitting) will be charged. Where selected, Windscreen and Tyre Damage Waiver (WTDW) waives the Hirer of any liability for standalone accidental damage to the tyres of the vehicle during the rental. |
Mirrors and Lights |
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| Damage to mirrors including chips, scratches and cracks. | |
| Damage to lights including chips, holes, scratches and cracks. | |
Vehicle Interior |
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| Any missing original equipment as noted. | |
| Trim damage or missing parts of the interior trim. | |
| Upholstery burns, cuts, stains or tears to the seats, carpets, roof lining and material in the glove box/boot. | |
Windscreen |
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| Any cracks or chips over 2mm that occur in the Primary Vision Area (PVA). | |
| Any cracks or chips over 2mm that occur in the Critical Vision Area (CVA). | |
| For all windscreen damage: Repair is possible for cracks and chips between 2mm to 20mm in Primary Vision Area (PVA) only. Replacement is required for chips and cracks over 2mm in Critical Vision Area (CVA) edge of screen (90mm for top and sides, 65mm from bottom) and over 20mm in Primary Vision Area (PVA). Where selected, Windscreen and Tyre Damage Waiver (WTDW) waives the Hirer of any liability for standalone accidental damage to the windscreen of the vehicle during the rental. |
Condition Report
You will receive a current Condition Report for the vehicle at the start of your rental. Please check this report closely and ensure the accuracy of this report. If you feel there is additional existing damage on the vehicle that is not indicated in this report, you can add damage notes and submit damage photos directly via the Condition Report page. After you submit your additions an updated copy of the Condition Report will be sent to you by email.
Traffic Accidents
If you are involved in a traffic accident with your rental car we ask that you contact us as soon as possible so that we can assist you. Whether you are at fault or not we require the full details of the incident to be reported so that our insurance covers you for any damages to the vehicle and the vehicle of the other party involved.
Exercise CautionWhen the accident occurs exercise usual caution. Ensure the safety of yourself and your passengers before disembarking from the vehicle to avoid injury from other traffic that may be passing. If the vehicle is on the road and a hazard to other traffic, and if safe to do so, move the vehicle off to the side of the road if the car is still drivable. |
Call Emergency ServicesIf the accident is serious, and if injuries have been sustained by yourself, your party or the other party involved, dial 000 and request the attendance of an ambulance. It is also important to request the attendance of police even if no injuries have been sustained. This will ensure the incident is attended by emergency services, who will be better equipped to ensure the area is safe for all involved, and that injured persons are attended to quickly. |
Use the First Aid KitEach of our vehicles includes a full First Aid Kit. This kit provides a range of adhesive and non-adhesive bandages, scissors, gauze, antiseptic wipes, disposable gloves, and an ice pack. Use of this kit and the items within are complementary to all customers, however we do ask that these items only be used where necessary. |
Exchange DetailsIf the accident involves one or more third parties it is importand to obtain the details of those involved in the incident. This will ensure that if you are not at fault, the vehicle insurance will cover damage costs, excluding any excess payable. It is best practice to take a photo using your mobile phone of the other driver's license and also note their contact information and insurer where possible. |
Take PhotosTake photos of the accident scene, photos of the damage to your rental car, and photos of the damage sustained by any other vehicles involved. This will assist us in providing our insurer with thorough details of the incident. We will ask you to submit these photos along with a detailed accident report, which can be completed online. |
Call Our TeamCall our team on (07) 5457 0700 to notify us of the incident, so that we can provide all necessary assistance to you and your party. If we have a replacement vehicle available that is suitable for your requirements, we will endeavour to deliver this vehicle to the accident location within the hour. We will also arrange to collect the damaged vehicle or have the vehicle otherwise retrieved. In the event that we have no replacement vehicles available, we will facilitate the transportation of you and your party back to your accommodation, and a fee may be payable for this service. In this scenario we will also provide a refund for the number of days lost on your rental period. |
Submit Your ReportWe require you to submit an Accident Report within 24 hours of the incident, and this can be submitted online through our website. We will send a link to this report page by Email and SMS to you after we speak with you over the phone. You will be prompted to submit photos of the accident when you complete this report. |
At VIACAR we understand that plans change from time to time, and that cancellation of a reservation may be necessary. We provide very reasonable cancellation terms, and cancellations can be made at any time prior to commencing your rental, and even during your rental if your circumstances change and you need to shorten your rental period.
Prior to Commencing
A full refund is provided (excluding original transaction processing fee) to customers when a cancellation is made at least 48 hours prior to the start of your rental period. Cancellations made within 48 hours of the commencement of your rental will attract a Rental Loss Recovery Fee, equivalent to a single day rental amount, based on the vehicle's single day rental rate on the day of cancellation.
During Your Rental
If your circumstances change during your rental you can request the cancellation of the remainder of your rental period. Cancellations made during the rental period will attract a Rental Loss Recovery Fee, equivalent to a single day rental amount, based on the vehicle's single day rental rate on the day of cancellation. Subsequent unused rental days will be refunded at the original rate charged, as well as fees charged for any options selected for unused rental days, excluding packages purchased for a "per rental" fee.
| All rentals are considered to start at 8am on the first day of the rental period, including rentals starting at the Sunshine Coast Airport. Cancellations can be made by contacting our team or by managing your reservation directly through the Manage Reservation page. If you need to cancel your reservation and are concerned about any resulting charges, please use our Refund Checker. |
VIACAR proudly supports the principles of the Australian Finance Industry Association (AFIA) Car Rental Code of Practice. The AFIA Fleet & Rental Division is the Australian body for companies engaged in vehicle rental, leasing and fleet management. By adhering to the principles of the AFIA Car Rental Code of Practice, VIACAR aims to ensure the highest level of professionalism and integrity, maintaining open, fair and honest dealings with our customers. A copy of the AFIA Car Rental Code of Practice can be viewed and downloaded below.